Drones in E-Commerce

Drones in E-Commerce

Copyright: © 2024 |Pages: 46
DOI: 10.4018/979-8-3693-2093-8.ch009
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Abstract

The rapid advancement of technology is altering e-commerce with the incorporation of drones. This study digs into the complex influence of drones on logistical efficiency and user experience, addressing last-mile delivery issues. Drones improve supply chain sustainability by reducing delivery times and costs. They also improve the client experience by providing real-time order tracking and personalised delivery choices. Ongoing research looks on synergies with AR/VR to provide immersive retail experiences. Despite the promise, obstacles like law and privacy issues abound. The study's goal is to provide insights regarding drone integration in e-commerce, focusing on transformative prospects and difficulties, and anticipating a paradigm change in delivery techniques and heightened customer expectations.
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Introduction

Drone use by civil and military organisations throughout the world has increased exponentially in recent years. Drones are classed based on a variety of factors, including range, flying duration, payload, and autonomy. Piloted drones are aircraft that are always controlled by a remote pilot, whereas autonomous drones can fly without human interaction. Controlled drones are distinguished by their tiny size, silent operation, and ability to fly in inaccessible areas. PETROȘANU, D. M., & Pirjan, A. (2022) Controlled drone uses include surveillance, mapping, distribution, and search and rescue. The capacity to fly for extended periods of time and cover enormous regions is one of the most important properties of autonomous drones. They can also be classed depending on their weight.

Historically, drones have often been associated with the military, where they have previously been used controversially as a weapons platform as well as in military intelligence to gather information about specific entities and air defense targets. 2. Oigbochie, A. E., Odigie, E. B., & Adejumo, B. I. G. (2021) Drones have recently been utilised for a variety of non-military reasons, including surveillance, traffic and weather monitoring, search and rescue, firefighting, photography/videography, agriculture, delivery services, and personal and commercial uses. This unmanned aircraft (unmanned aircraft) is primarily made up of a propulsion system, an airframe, and a navigation system, which contains a number of support devices and aircraft configuration factors that are useful for certain application programmes. Even though it is not a new technology, it has just begun to gain importance in traditional business by providing a more cost-effective, quicker, and superior alternative to manned aircraft.

The logistics and transportation industry is expanding rapidly, which is being fueled by substantial technological advances. Today, the e-commerce industry's expansion, aided by ubiquitous Internet connection globally, as well as increased innovation in new delivery techniques, has resulted in a significant increase in the number of parcels sent by different firms from year-to-year, Benarbia, T., & Kyamakya, K. (2021).

Automated drone delivery (ADD) systems are predicted to become a major pillar of the future logistics industry for last-mile small package deliveries and food delivery service for fast food and restaurants. Drone shared service deployment will be accelerated/accelerated in the near future, particularly for the transportation of some sensitive commodities and pharmaceuticals, such as biological testing, to hospitals and/or laboratories. Furthermore, the goods transportation industry is a major source of greenhouse gas emissions, resulting in a variety of environmental repercussions such as air and water pollution and contributing to global warming. In response to this worry, adopting drone sharing networks for last-mile deliveries can help cut emissions and the usage of fossil fuels. Drones for e-commerce are gaining popularity in various nations and organisations for a variety of reasons. The ability to boost efficiency and production is one of the most important factors. Drones can deliver much-needed upgrades to current postal and shipping systems, which are frequently sluggish and unreliable. Furthermore, the usage of drones can aid in the reduction of traffic congestion and pollution PETROȘANU, D. M., & Pirjan, A. (2022).

Amazon was one of the first companies to introduce a delivery system in 2013, with Prime Air, which was supposed to securely deliver products to consumers in a short amount of time using fully autonomous drones. In 2016, Amazon Prime Air conducted its first official delivery, delivering a package 10 miles from the Cambridge fulfilment centre. After UPS and Alphabet's Project Wing, the Federal Aviation Administration awarded Amazon federal permission to start its Prime Air drone package delivery project in 2020, with the goal of rapidly and safely delivering items to its customers. Another initiative, Parcelcopter, was initiated in 2013 by the massive German logistics corporation 'Deutsche Post DHL' and involves flying vehicles bringing medication to the North Sea island of Juist. Alphabet, though not an e-commerce business, sees a bright future for drones in shipping; in 2014, it launched ProjectWing, which built drones designed to transport parcels larger than those delivered by Amazon Prime Air and DHL Parcelcopter Benarbia, T., & Kyamakya, K. (2021).

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