MLA
Cheng, T. C.E., et al. "The Driving Forces of Customer Loyalty: A Study of Internet Service Providers in Hong Kong." Transforming E-Business Practices and Applications: Emerging Technologies and Concepts, edited by In Lee, IGI Global, 2010, pp. 44-61. https://doi.org/10.4018/978-1-60566-910-6.ch003
APA
Cheng, T. C., Lai, L. C., & Yeung, A. C. (2010). The Driving Forces of Customer Loyalty: A Study of Internet Service Providers in Hong Kong. In I. Lee (Ed.), Transforming E-Business Practices and Applications: Emerging Technologies and Concepts (pp. 44-61). IGI Global. https://doi.org/10.4018/978-1-60566-910-6.ch003
Chicago
Cheng, T. C.E., L. C.F. Lai, and A. C.L. Yeung. "The Driving Forces of Customer Loyalty: A Study of Internet Service Providers in Hong Kong." In Transforming E-Business Practices and Applications: Emerging Technologies and Concepts, edited by In Lee, 44-61. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-910-6.ch003
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