MLA
Roy, Vital, and Benoit A. Aubert. "A Dream Project Turns Nightmare: How Flawless Software Never Got Implemented." Annals of Cases on Information Technology: Volume 5, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2003, pp. 98-111. https://doi.org/10.4018/978-1-59140-061-5.ch007
APA
Roy, V. & Aubert, B. (2003). A Dream Project Turns Nightmare: How Flawless Software Never Got Implemented. In M. Khosrow-Pour, D.B.A. (Ed.), Annals of Cases on Information Technology: Volume 5 (pp. 98-111). IGI Global. https://doi.org/10.4018/978-1-59140-061-5.ch007
Chicago
Roy, Vital, and Benoit A. Aubert. "A Dream Project Turns Nightmare: How Flawless Software Never Got Implemented." In Annals of Cases on Information Technology: Volume 5, edited by Mehdi Khosrow-Pour, D.B.A., 98-111. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-061-5.ch007
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