MLA
Rupali, ., et al. "Does AI Chatbot Service Quality Impact Customer Loyalty?: Examining Satisfaction and Attitudes." Transforming the Financial Landscape With ICTs, edited by Dharmendra Singh, et al., IGI Global, 2024, pp. 28-54. https://doi.org/10.4018/979-8-3693-1503-3.ch002
APA
Rupali, ., Sharma, N., Arora, P., & Mishra, P. (2024). Does AI Chatbot Service Quality Impact Customer Loyalty?: Examining Satisfaction and Attitudes. In D. Singh, G. Malik, & S. Aggarwal (Eds.), Transforming the Financial Landscape With ICTs (pp. 28-54). IGI Global. https://doi.org/10.4018/979-8-3693-1503-3.ch002
Chicago
Rupali, ., et al. "Does AI Chatbot Service Quality Impact Customer Loyalty?: Examining Satisfaction and Attitudes." In Transforming the Financial Landscape With ICTs, edited by Dharmendra Singh, Garima Malik, and Shalini Aggarwal, 28-54. Hershey, PA: IGI Global, 2024. https://doi.org/10.4018/979-8-3693-1503-3.ch002
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