Abstract
Progressions on account of digital technologies, such as various electronic devices, cell phone technologies, and information systems, among others, can be referred to as the fourth industrial revolution. The fourth industrial revolution is characterized by a sporadic adoption of technology in the business world; this revolution enabled organization to develop noticeable skills which aided the achievement of organizational goals. Hotel businesses have a face change on account of the adoption of technology. This book chapter captured digitalization of human resource management practices in the Nigeria's hospitality industry. Discourse is captured under five sub-headings: an overview of hospitality industry in Nigeria; evidence from hotel businesses; human resource management practices in the 20th century vis-a-vis the 21st century; concept of digitalization; salient issues with respect to the core human resource management practices cum digitalization; and future trends in digitalization and HRM practices.
TopIntroduction
Globally, human resources (HR) is a core asset of any organization. Human resource management (HRM) is viewed as being prominent with respect to developing various policies, providing a means of implementing those policies, and adjustment of the policies if need be. HRM in the industry is currently going through diverse pragmatic changes which are traceable to technological advancement. HRM is germane in the functionality of an organization, its activities ranges from recruitment, selection, training, development, and compensation among others . Musakuro and De Klerk (2021) identified key HRM practices as; human resource planning, recruitment and selection, training and development, succession planning, performance management, reward management and talent retention among others. These activities have been handled differently over time as a result of digitalization.
Key Terms in this Chapter
e HRM practices: It is a process that is well planned to handle human beings in a work environment beginning from when employees are acquired into the organization to the point of exiting the organization.
Hotels: It is an establishment that makes provision for lodging, food and other related services at a cost.
Human Resource Management (HRM): Human resource management encompasses the management of people in the organization starting from when they come in and when they leave into the organization.
Digitalization: Digitalization entails the usage of digital avenues to aid organizational activities. Digitalization is a shift from the manual approach to an electronic approach through the use of technology.
Hospitality Industry: This is a service based industry that basically deals with all monetary activities of travelers or tourist.