MLA
Joia, Luiz Antonio, and Luiz Cláudio Barbosa de Oliveira. "Development and Testing of an E-Commerce Web Site Evaluation Model." E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2010, pp. 301-318. https://doi.org/10.4018/978-1-60566-964-9.ch017
APA
Joia, L. A. & Barbosa de Oliveira, L. C. (2010). Development and Testing of an E-Commerce Web Site Evaluation Model. In M. Khosrow-Pour, D.B.A. (Ed.), E-Commerce Trends for Organizational Advancement: New Applications and Methods (pp. 301-318). IGI Global. https://doi.org/10.4018/978-1-60566-964-9.ch017
Chicago
Joia, Luiz Antonio, and Luiz Cláudio Barbosa de Oliveira. "Development and Testing of an E-Commerce Web Site Evaluation Model." In E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., 301-318. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-964-9.ch017
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