MLA
Paquette, Scott. "Customer Knowledge Management." Encyclopedia of Knowledge Management, Second Edition, edited by David Schwartz and Dov Te'eni, IGI Global, 2011, pp. 175-184. https://doi.org/10.4018/978-1-59904-931-1.ch017
APA
Paquette, S. (2011). Customer Knowledge Management. In D. Schwartz & D. Te'eni (Eds.), Encyclopedia of Knowledge Management, Second Edition (pp. 175-184). IGI Global. https://doi.org/10.4018/978-1-59904-931-1.ch017
Chicago
Paquette, Scott. "Customer Knowledge Management." In Encyclopedia of Knowledge Management, Second Edition, edited by David Schwartz and Dov Te'eni, 175-184. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-59904-931-1.ch017
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