MLA
Jentzsch, Ric, and Renzo Gobbin. "A Cooperative Communicative Intelligent Agent Model for E-Commerce." Managing E-Commerce and Mobile Computing Technologies, edited by Julie R. Mariga, IGI Global, 2003, pp. 208-225. https://doi.org/10.4018/978-1-93177-746-9.ch015
APA
Jentzsch, R. & Gobbin, R. (2003). A Cooperative Communicative Intelligent Agent Model for E-Commerce. In J. Mariga (Ed.), Managing E-Commerce and Mobile Computing Technologies (pp. 208-225). IGI Global. https://doi.org/10.4018/978-1-93177-746-9.ch015
Chicago
Jentzsch, Ric, and Renzo Gobbin. "A Cooperative Communicative Intelligent Agent Model for E-Commerce." In Managing E-Commerce and Mobile Computing Technologies, edited by Julie R. Mariga, 208-225. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-93177-746-9.ch015
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