MLA
Kotzab, Herbert, et al. "Contemporary IT-Assisted Retail Management." IT-Based Management: Challenges and Solutions, edited by Luiz Antonio Joia , IGI Global, 2003, pp. 175-203. https://doi.org/10.4018/978-1-59140-033-2.ch011
APA
Kotzab, H., Schnedlitz, P., & Neumayer, K. (2003). Contemporary IT-Assisted Retail Management. In L. Joia (Ed.), IT-Based Management: Challenges and Solutions (pp. 175-203). IGI Global. https://doi.org/10.4018/978-1-59140-033-2.ch011
Chicago
Kotzab, Herbert, Peter Schnedlitz, and Kerstin Neumayer. "Contemporary IT-Assisted Retail Management." In IT-Based Management: Challenges and Solutions, edited by Luiz Antonio Joia , 175-203. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-033-2.ch011
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