MLA
Reddick, Christopher G. "Comparing Citizens' Use of e-Government to Alternative Service Channels." Citizens and E-Government: Evaluating Policy and Management, edited by Christopher G. Reddick, IGI Global, 2010, pp. 268-282. https://doi.org/10.4018/978-1-61520-931-6.ch015
APA
Reddick, C. G. (2010). Comparing Citizens' Use of e-Government to Alternative Service Channels. In C. Reddick (Ed.), Citizens and E-Government: Evaluating Policy and Management (pp. 268-282). IGI Global. https://doi.org/10.4018/978-1-61520-931-6.ch015
Chicago
Reddick, Christopher G. "Comparing Citizens' Use of e-Government to Alternative Service Channels." In Citizens and E-Government: Evaluating Policy and Management, edited by Christopher G. Reddick, 268-282. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-931-6.ch015
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