MLA
Bryan Christiansen, et al. "A Comparative Analysis of Functionalities of Salesforce.com, mySAP.com, and SiebelCRM." Cultural and Technological Influences on Global Business, IGI Global, 2013, pp.529-539. https://doi.org/10.4018/978-1-4666-3966-9.ch028
APA
B. Christiansen, E. Turkina, & N. Williams (2013). A Comparative Analysis of Functionalities of Salesforce.com, mySAP.com, and SiebelCRM. IGI Global. https://doi.org/10.4018/978-1-4666-3966-9.ch028
Chicago
Bryan Christiansen, Ekaterina Turkina, and Nigel Williams. "A Comparative Analysis of Functionalities of Salesforce.com, mySAP.com, and SiebelCRM." In Cultural and Technological Influences on Global Business. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3966-9.ch028
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