MLA
Kock, Ned, and Robert J. McQueen. "E-communication of Interdepartmental Knowledge: An Action Research Study of Process Improvement Groups." Managing the Human Side of Information Technology: Challenges and Solutions, edited by Edward J. Szewczak and Coral R. Snodgrass, IGI Global, 2002, pp. 162-181. https://doi.org/10.4018/978-1-930708-32-7.ch007
APA
Kock, N. & McQueen, R. J. (2002). E-communication of Interdepartmental Knowledge: An Action Research Study of Process Improvement Groups. In E. Szewczak & C. Snodgrass (Eds.), Managing the Human Side of Information Technology: Challenges and Solutions (pp. 162-181). IGI Global. https://doi.org/10.4018/978-1-930708-32-7.ch007
Chicago
Kock, Ned, and Robert J. McQueen. "E-communication of Interdepartmental Knowledge: An Action Research Study of Process Improvement Groups." In Managing the Human Side of Information Technology: Challenges and Solutions, edited by Edward J. Szewczak and Coral R. Snodgrass, 162-181. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-930708-32-7.ch007
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