MLA
Reddick, Christopher G. "Citizen-Initiated Contacts With Ontario Local E-Government: Administrator's Responses to Contacts." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2685-2699. https://doi.org/10.4018/978-1-59904-947-2.ch199
APA
Reddick, C. G. (2008). Citizen-Initiated Contacts With Ontario Local E-Government: Administrator's Responses to Contacts. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2685-2699). IGI Global. https://doi.org/10.4018/978-1-59904-947-2.ch199
Chicago
Reddick, Christopher G. "Citizen-Initiated Contacts With Ontario Local E-Government: Administrator's Responses to Contacts." In Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, 2685-2699. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-947-2.ch199
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