MLA
Medlin, B. Dawn, and Adriana Romaniello. "Business Process Onshore Outsourcing within the Community Banking System: An Investigative Study." Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 1321-1333. https://doi.org/10.4018/978-1-61520-965-1.ch421
APA
Medlin, B. D. & Romaniello, A. (2010). Business Process Onshore Outsourcing within the Community Banking System: An Investigative Study. In I. Management Association (Ed.), Information Resources Management: Concepts, Methodologies, Tools and Applications (pp. 1321-1333). IGI Global. https://doi.org/10.4018/978-1-61520-965-1.ch421
Chicago
Medlin, B. Dawn, and Adriana Romaniello. "Business Process Onshore Outsourcing within the Community Banking System: An Investigative Study." In Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1321-1333. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-965-1.ch421
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