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Artificial Intelligence in Human Resource Management: The Next Generation of Technology for Business Excellence

Artificial Intelligence in Human Resource Management: The Next Generation of Technology for Business Excellence

Rajwinder Kaur (Chandigarh University, India)
Copyright: © 2023 |Pages: 12
DOI: 10.4018/978-1-6684-6732-9.ch015
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Abstract

Artificial intelligence in human resources plays an important and crucial role in the 21st century. It is helpful in gathering, analysing, and presenting data in such a way that is more helpful for the HR professional to use. As technological advancements happen in the era, artificial intelligence helps to fulfil organisational demands as well as employee demands. Artificial intelligence eases the work of HR as well as effectively provides efficient work. Therefore, the present study explores the implementation of artificial intelligence in human resource functions. It further explores the various benefits and challenges of artificial intelligence in human resource functions. Finally, the study concludes that the work of artificial intelligence can be used in all areas of the HR functions. No doubt in the initial stage of artificial intelligence implementation the HR professionals and organization can face some challenges, but after its successful implementation, it is considered the best tool for HR functions.
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Introduction

Artificial Intelligence (AI) refers to the use of digital computers and computer-based intelligence to perform various organisational tasks. Technology has changed all around the world and now people and many organisations use updated technology to work rather than a traditional mode of working (Wamba-Taguimdje et al., 2020). Leading organisations are aware of the benefits and usages of artificial intelligence in organisational systems. Artificial intelligence is used in various business functions such as human resources, marketing, customer experience and business models, etc. The use of artificial intelligence is transforming the business operations and functions of organisations (Di Vaio et al., 2020). According to the report and forecast by McKinsey, artificial intelligence will greatly impact the global economy and it will generate $13 trillion by the year 2030 in the global economy (albertchristopherr.medium.com).

Now a day’s many leading organisations perceive that artificial intelligence will play a great role in human resource functions. HR professionals use artificial intelligence to improve the work and efficiency of the workforce. Integration of artificial intelligence in HR enhances the experience of the workforce and makes HR able to hire talented people (Eubanks, 2022). It simplifies the processes of human resource professionals which further contributes to innovative work and better decision-making (www.usmsystems.com).

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