Abstract
This chapter presents the holistic and dynamic knowledge management system (H&DKMS) concept that is implemented in a proof of concept to prove the feasibility of the chapter using the book's HMM approach. The H&DKMS supports business transformation projects (BTP) and enterprise architecture projects (EAP) (simply project). The H&DKMS is supported mainly by an adopted fictious case from the insurance domain. The uniqueness of the proposed HMM promotes a holistic architecture and implementation model that supports complex case studies. The integrated knowledge management and decision-making process are used in a day-to-day business and technology problems solving. In this chapter, the proposed solution (or model) is supported by a real-life case of business transformation methodology in the domain of H&DKMS that in turn is based on the alignment of various standards and avant-garde methodologies.
TopBackground
This chapter’s background combines Knowledge Management (KM), applied mathematical model, enterprise architecture, heuristics/ mathematical models, technology management, business transformation and business engineering fields. Building a H&DKMS based on a Decision Making System (DMS) should be the major strategic goal for business companies (Trad & Kalpić, 2018a, 2018b), as shown in Figure 1 (Lanubile, Ebert, Prikladnicki, & Vizcaíno, 2010; Cearley, Walker, & Burke, 2016; Thomas, 2015).
Figure 1. Technology Trends (Cearley, Walker, Burke, 2016)
Key Terms in this Chapter
DMS: Decision-making system.
CSA: Critical success area.
BTP: Business transformation project.
CMS: Costumer management system.
EA: Enterprise architecture.
ADM: Architecture development method.
KM: Knowledge management.
EAP: Enterprise architecture project.
TOGAF: The Open Group’s architecture framework.
TKM&F: Trad Kalpic methodology and framework.
Manager: Business transformation manager.
ML: Mathematical language.
H&DKMS: Holistic and dynamic knowledge management system.
RQ: Research question.
KH: Know how.
Project: Business transformation project.
ICs: Information and communication system.