Adoption of Artificial Intelligence-Enabled Bots in the Healthcare Education Industry: A Cost-Benefit Study

Abstract

A few instances of artificial intelligence (AI) enabled chatbots and robots that are now being utilised by the healthcare industries are chatbots, delivery robots, robot concierges, conveyor healthcare services, and self-service information/check-in/check-out kiosks. Despite substantial advancements made in the study of social robots, this chapter aims to partially fill the hole left by the dearth of earlier research on the topic of chatbots in the medical sector. The chapter examines the benefits and drawbacks of adopting AI-enabled chatbots by the healthcare industry, which consists of establishments such as hospitals, nursing homes, telemedicine centers, health camps, and other types of healthcare-providing firms. According to the findings of the study, AI-enabled chatbots are adopted is affected by a variety of factors, including the cost of labour and technology, the willingness of patients to have their needs met by a chatbot, the cultural characteristics of both patient and healthcare service providers, the technological characteristics of AI-enabled chatbot solutions, and others.