MLA
Paula dos Santos, Carlos Raniery, et al. "A Mashup-Based Approach to Optimize Human Performance in IT Service Management." Human Performance Technology: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2019, pp. 1678-1714. https://doi.org/10.4018/978-1-5225-8356-1.ch083
APA
Paula dos Santos, C. R., Granville, L. Z., Loewenstern, D., Shwartz, L. L., & Anerousis, N. (2019). A Mashup-Based Approach to Optimize Human Performance in IT Service Management. In I. Management Association (Ed.), Human Performance Technology: Concepts, Methodologies, Tools, and Applications (pp. 1678-1714). IGI Global. https://doi.org/10.4018/978-1-5225-8356-1.ch083
Chicago
Paula dos Santos, Carlos Raniery, et al. "A Mashup-Based Approach to Optimize Human Performance in IT Service Management." In Human Performance Technology: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1678-1714. Hershey, PA: IGI Global, 2019. https://doi.org/10.4018/978-1-5225-8356-1.ch083
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