This book can have a significant impact on technology in the services sector in a variety of ways. It can provide valuable information about how technology is impacting and transforming a number of service-related businesses, including hospitality, tourism, banking, healthcare, and others.

This book will teach stakeholders how to use technology to create new services or improve existing ones. Entrepreneurs, innovators, and industry experts will find inspiration in this book. Businesses navigating the rapidly changing landscape of services and technology can benefit from its strategic counsel, which can help them identify areas for growth and improvement. It may also have an impact on policymakers and regulators, as it provides insights into how technology is changing the regulatory landscape and what changes may be required to ensure responsible innovation and protect consumers' interests. Overall, a book about technology in the services sector can stimulate innovation, aid in strategic decision-making, and benefit the industry as a whole.

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Editor/Author Biographies

Varinder Singh Rana Passionate, resourceful, and innovative professional, with 22 years Academic and Industry career demonstrating consistent success as an Administrator and Educator at higher education levels. Outstanding track record in assuring student success. Recognized for teaching excellence based on technical, research, and design fundamentals. Strong follow-through, administrative and time management capabilities. Highly articulate, demonstrating refined interpersonal skills across all levels and backgrounds. Effective communicator with excellent planning, organizational, and negotiation strengths as well as the ability to lead, reach consensus, establish goals, and attain results. Received Doctorate (PhD) in Hospitality from Amity University, Noida and postgraduate in Hotel Management and Catering Technology from St Peters University, Chennai and obtained his Bachelors in Hotel Management from Bangalore University in 2001. 21 years of experience in Academia and Industry. Provided services to Lovely Professional University, GNA University, Punjab Tourism Development Corporation and various reputed hotels. Have 11 Limca Records in account. General Secretary of Chefs Association of Five Rivers which is the nodal body of Indian Federation of Culinary Associations (IFCA). Member of Board of Management and Academic Council of GNA University and Board of Studies member of various Universities. Authored 12 books and 30 Research papers. Served as head chef to honourable President of India and President of Republic of Afghanistan during their visit to Punjab. Certified Master trainer of Food Safety and Standards Authority of India. Awarded by Phagwara Administration for outstanding professional work in 2017. Star Achiever Award for regional culinary development from Indian Federation of Culinary Associations. Honoured by Tourism Minister of Punjab for initiating a Bakery Unit at Central Jail, Ludhiana. Presence as Jury of Master Chef Punjabi-A Cookery Reality Show of DD National Punjabi. Cooking shows on National Television. Represented State of Punjab in Republic day Celebration at Red Fort, New Delhi. Jury in ICF and IFCA events at National and International Level. He has been awarded with Best Culinary Educator award by Indian Federation of Culinary Association (A Nodal Body of Ministry of Tourism, Government of India). Won Two silver Medals and one bronze medal for Republic of India (Our Nation) at International Culinary Challenge, Uzbekistan where 22 countries participated. Associated with many projects of Punjab Heritage and Tourism Promotion Board.

Gaurav Bathla is having over thirteen years of experience in Academia & Industry and presently working as Professor in School of Hotel Management, Airlines and Tourism at CT University Punjab. He has received his Doctorate (PhD) in Hotel Management and Tourism from GNA University, Punjab. Dr. Bathla has authored more than 30 research papers in Scopus Indexed, UGC Approved and Peer Review Journals. He has been associated with many universities and hotel management institutions for their curriculum development and examination system. Dr. Bathla is editorial / reviewer board member of more than 8 National & International Journals. He has also organized various conferences and Faculty Development Programs in the field of Hospitality and Tourism.

Ashish Raina Working as Dean in the School of Hotel management, Airlines and Tourism, CT University and a chef by profession with specializations in Indian, Italian, and French cuisines. I have worked in hotels and restaurants as a chef. Working as a consultant for designing training kitchens for universities/colleges, bakeries, restaurants, and other similar food establishments is also my forte. Apart from the industrial experience, I have excelled in academics and research and published research articles in reputed, indexed journals. I have also completed my doctorate degree in hospitality management with the title “Promote local food from the destinations as a tourist product,” which in turn can tremendously involve and uplift the local communities for the overall development of any nation.

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