The success of e-government – whether it is at the local, regional, or central level – largely depends on user acceptance of e-government, which requires a thorough understanding of stakeholder concerns.

Stakeholder Adoption of E-Government Services: Driving and Resisting Factors examines the stakeholders of e-government and reveals the stages of growth or service maturity levels. This publication sheds light on the paradigms and fundamental discourses of the e-government adoption process, including empirical studies in both developed and developing countries. Given these perspectives, issues, and critical factors, this book proposes a citizen-centric governing framework for e-government. Finally, the book provides tools to evaluate the performance of e-government projects and gives inferences from some implemented e-government projects.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Adoption of E-services
Comparative E-Government
E-Government
E-Government Demand
E-government development
E-Government Frameworks
E-government implementation
Governing E-Government
Performance evaluation
Public Administration

Reviews & Statements

I am convinced this book would be a good addition to current collection of experiences and best practices in e-government adoption and usage across countries. I envision the day when e-government will eventually lead to collaborative multi-stakeholder planning where public would be engaged with the government in dealing with complex public policy issues such as water management or adaptation to climate change. I sincerely believe that as researchers, it is our responsibility to contribute to this vision by building research models, disseminating best practices, and analyzing issues surrounding electronic government, and I hope this book will lead the way.

– Dr. Vikas Jain, The University of Tampa, USA

This book addresses a timely topic in an innovative way. E-government services will continue to transform the way we interact with government. Electronic government is an international phenomenon that is helping to flatten the world. This book includes a plethora of insightful revelations from credible researchers from across the globe.

– Dr. Lemuria Carter, North Carolina Agricultural and Technical State University, USA

Shareef and his colleagues present us with a collection of articles examining the factors that influence end user adoption at the various stages of e-government based on empirical investigations in developed and developing countries. Unlike most studies of e-government the focus of this book is the demand side, how users react to the computerization of government services. The articles identify positive and negative factors found, and the final chapter suggests ways to measure the success of e-government from a user perspective.

– David Mason, Victoria University of Wellington, Online Information Review, Vol. 37, No. 1

Table of Contents

Search this Book:

Reset

Editor/Author Biographies

Mahmud A. Shareef is currently a post doctorate researcher in DeGroote School of Business, McMaster University, Hamilton, Canada. He is the recipient of Post Doctoral Fellow from Social Sciences and Humanities Research Council (SSHRC), Canada to conduct research on Electronic-government. Previously, he was a Research Associate in Ontario Research Network for Electronic Commerce (ORNEC), Ottawa, Canada. He has done his PhD in Business Administration from Sprott School of Business, Carleton University, Ottawa, Canada. He received his graduate degree from both the Institute of Business Administration, University of Dhaka, Bangladesh in Business Administration and Carleton University, Ottawa, Canada in Civil Engineering. His research interest is focused on development and performance of electronic-government and quality management of electronic-commerce. He is the principal author of the recently published book, Proliferation of the Internet Economy: E-Commerce for the Global Adoption, Resistance and Cultural Evolution, which has drawn enormous attention from scholarly researchers. He has published more than 30 papers addressing adoption and quality issues of e-commerce and e-government in different refereed conference proceedings and international journals. He is the author of 2 book chapters in Information Technology Handbook (IGI group) and has published 2 reputed books on quality management issues. He is an internationally recognized Information Technology (IT) consultant and has presented seminal papers in IT seminars. He was the recipient of more than 10 academic awards including 2 Best Research Paper Awards in the UK and Canada.

Vinod Kumar is a Professor of Technology and Operations Management of the Sprott School of Business (Director of School, 1995–2005), Carleton University. He received his graduate education from the University of California, Berkeley and the University of Manitoba. He has published over 150 papers in refereed journals and proceedings. He has won several Best Paper Awards in prestigious conferences, Scholarly Achievement Award of Carleton University for the academic years 1985–1986 and 1987–1988, and Research Achievement Award for the year 1993 and 2001. Vinod is a well known expert in the field of technology and operations management. He has consulted DND, CIDA, Canada Post, Industry Canada, CHEO, Federal Partners of Technology Transfer and Canadian Association of Business Incubator to name a few. Before joining academia in the early 80s, Vinod worked for five electronics and manufacturing firms for over 15 years in Canada, India, and the U.S. in various line and staff management positions. Vinod has given invited lectures to professional and academic organizations in Australia, Brazil, China, Iran, and India among others. He has taught in Executive MBA programs in Canada and Hong Kong and in Sprott MBA in Ottawa, Iran, and China where he enjoys connecting his industry and research experience with management theories.

Uma Kumar is a Full Professor of Management Science and Technology Management and Director of the Research Centre for Technology Management at Carleton University. She has published over 120 papers in journals and refereed proceedings. Ten papers have won best paper awards at prestigious conferences. She has won Carleton’s prestigious Research Achievement Award and, twice, the Scholarly Achievement Award. Recently, she won the teaching excellence award at the Carleton University. She has been the Director of Sprott School’s Graduate Programs. Uma has extensive consulting experience in both private and public sectors in India and Canada primarily working on technology incubation, technology transfer to developing countries, and innovation management. She has consulted DND, CIDA, the Federal Partners of Technology Transfer, and the Canadian Association of Business Incubators. Uma has taught in executive MBA program in Hong Kong and in Sprott MBA in Ottawa, Iran, and China. Over last twenty years, she has supervised more than 70 MBA, MMS, and EMBA student’s projects; most of these projects dealt with real practical problems of organizations. She has also given invited lectures to academics and professionals in Brazil, China, Cuba, and India.

Yogesh K. Dwivedi is a Lecturer in Information Systems at the School of Business and Economics, Swansea University, Wales, UK. He obtained his PhD entitled ‘Investigating consumer adoption, usage and impact of broadband: UK households’ from the School of Information Systems, Computing and Mathematics, Brunel University, UK. His doctoral research has been awarded the ‘Highly Commended Award’ by the European Foundation for Management and Development (EFMD) and Emerald Group Publishing Ltd. His current research focuses on examining diffusion of ‘IS Research’ and also understanding the adoption and diffusion of ICT in organizations and society. As well as having presented at leading IS conferences such as ECIS and AMCIS, he has co-authored several papers which have appeared (or will be appearing) in international referred journals such as Communications of the ACM, Information Systems Journal, Journal of Computer Information Systems, Industrial Management & Data Systems and Electronic Government, An International Journal. He has authored a book on ‘Consumer Adoption and Use of Broadband’ and also co-edited a ‘Handbook of Research on Global Diffusion of Broadband Data Transmission’. He is a member of the editorial board/review board of several journals, as well as being a guest/issue editor of the Database for Advances in Information Systems, Government Information Quarterly, Information Systems Frontiers, Journal of Enterprise Information Management, Journal of Electronic Commerce Research and Electronic Government, An International Journal. He is a member of the Association of Information Systems (AIS) and Life Member of the Global Institute of Flexible Systems Management, New Delhi.

Abstracting & Indexing

Archiving

All of IGI Global's content is archived via the CLOCKSS and LOCKSS initiative. Additionally, all IGI Global published content is available in IGI Global's InfoSci^® platform.

Editorial Advisory Board

Dr. Norm Archer, McMaster University, Canada
Dr. M. A. A. Hasin, Bangladesh University of Engineering and Technology, Bangladesh
Dr. Khalil Khoumbati, University of Sindh, Jamshoro, Pakistan
Dr. Morteza Niktash, Public Works and Government Services, Canada
Dr. Shantanu Dutta, University of Ontario, Canada
Dr Vishanth Weerakkody, Brunel University, UK
Dr. Navonil Mustafee, Brunel University, UK