Process Think: Winning Perspectives for Business Change in the Information Age

Process Think: Winning Perspectives for Business Change in the Information Age

Varun Grover, William Kettinger
Projected Release Date: January, 2000|Copyright: © 2000 |Pages: 416
DOI: 10.4018/978-1-878289-68-1
ISBN13: 9781878289681|ISBN10: 1878289683
Out of print.
Description & Coverage
Description:

"Process Think" is a managerial orientation to act proactively in identification of process opportunities, a capability to apply process concepts in problem solving, and a demonstrated willingness to transfer process thinking to fellow employees, customers and partners. Process thinking managers have the capability to intuitively see the implications of their actions across the company and project themselves into the situations of their customers.

Business process change today must be more personal, dynamic and seamlessly supported by new Information Technology (IT). New and far more sophisticated IT will test a company's ability to quickly modify the business models and corresponding processes, and in doing so, place renewed importance on process thinking.

Process Think: Winning Perspectives for Business Change in the Information Age reflects a diversity of perspectives pertaining to change management in the information age.

Coverage:
Coverage forthcoming
Reviews & Statements

Process Think: Winning Perspectives for Business Change in the Information Age"This book provides much needed insight into an area that, while no longer a headline topic, should be continually in the minds of both IS academics and professionals.""The authors included in this volume represent a formidable knowledge base on the subject of business change. This is a must-have edition for academics and professionals alike.""Business change is inevitable. A proactive attitude is increasingly important in today's business environment. This book provides the tools necessary to stay competitive. A valuable addition to any bookshelf."

– Dixon WilcoxUniversity of South Carolina, The Darla Moore School of Business

This is an essential guide for managers and academics attempting to understand how IT is impacting industries and markets."The chapters of this book frame the complexities of information technology and organizational change in a manner that is innovative and accessible. Readers will take away methods and concepts that will be invaluable in leading programs of organizational change.""This book provides a great perspective of strategies that can be implemented and used successfully by senior managers. The chapters are carefully written and provide a useful guideline for reconciling complex programs of transformation."

– Albert H. Segarsthe Kenan-Flager Business SchoolUniversity of North Carolina AT Chapel Hill
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Editor/Author Biographies
Varun Grover is a professor of Information Systems in the Darla Moore School of Business at the University of South Carolina and a Business Partnership Foundation Fellow. He holds a B. Tech in Electrical Engineering from the Indian Institute of Technology, New Delhi, an MBA from SIUC, and a Ph.D. degree in MIS from the University of Pittsburgh. Dr. Grover has published extensively in the information systems field, with over 50 publications in refereed journals. His current areas of interest are business reengineering, strategic information systems, telecommunications and inter-organizational systems, and organizational impacts of information technologies. Dr. Grover is the recipient of the Outstanding Achievement Award from the Decision Science Institute and is on the Editorial Review Board of many significant journals.
William Kettinger is a professor at the University of South Carolina. He has over 15 years of international consulting experience with such companies as IBM, NCR, Phillips, AT&T and numerous governmental organizations. He has been the principal investigator o several million dollars worth of research grants and contracts. His current research focuses on business process management, IS quality, strategic intelligence marketing and customer-based IT, and electronic commerce. He has published extensively in such academic journals as MIS Quarterly, Decision Sciences, JMIS, Public Administrative Review, JSIS, and Information and Management. He received his Ph.D. and an M.S. in Information Systems from the University of South Carolina and an M.P.A. from the University of Massachusetts at Amherst.
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