Harnessing Social Media as a Knowledge Management Tool

Harnessing Social Media as a Knowledge Management Tool

Ritesh Chugh (Central Queensland University, Australia)
Indexed In: SCOPUS
Release Date: July, 2016|Copyright: © 2017 |Pages: 393
ISBN13: 9781522504955|ISBN10: 1522504958|EISBN13: 9781522504962|DOI: 10.4018/978-1-5225-0495-5


Knowledge is a valuable resource that must be managed well for any organization to thrive. Proper knowledge management practices can improve business processes by creating value, however, the available tools meant to aid in the creation, collection, and storage of information have drastically changed since the emergence of social media. By using this collaborative online application for engaging with information, organizations are able to precisely disseminate knowledge to the correct audience.

Harnessing Social Media as a Knowledge Management Tool explores the usage of social media in managing knowledge from multiple dimensions highlighting the benefits, opportunities and challenges that are encountered in using and implementing social media. This publication endeavors to provide a thorough insight into the role of social media in knowledge management from both an organizational and individualistic perspective. This book elucidates emerging strategies perfect for policy makers, managers, advertisers, academics, students, and organizations who wish to effectively manage knowledge through social media.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Big Data
  • Conflict Studies
  • Crowdsourcing
  • Cybersecurity
  • Knowledge Sharing
  • Medical Tourism
  • Political Marketing
  • Primary Education Online

Reviews and Testimonials

Contributors to this book include experts in library and information science, information technology management, information systems, communication, and knowledge management. Covering theory and practice, they provide insight into the role of social media in knowledge management, looking at issues and challenges encountered by both practitioners and researchers when using social media for knowledge management. Some specific subjects include social media for knowledge dissemination in medical tourism, a social knowledge management platform for universal primary education online, social media and political marketing, crowdsourcing and social media, and the role of social media and cybersecurity knowledge transfer. B&w screen shots and diagrams are included. The book’s audience includes information system managers, business managers, academics, researchers, and students.

– ProtoView Reviews

With the increasing changes in technology and the explosion of information and the increasing usage of social media, this collection of essays by various authors presents practical considerations and applications for information knowledge management. There are two tables of contents. The first is a basic listing of the chapters and the second is the same listing with brief annotations on each chapter. The preface describes the intention and arrangement of the material presented and also gives a summary of each chapter. The chapters are divided into four categories, which examine social media usage for knowledge sharing in various settings, the application of social media as an aid for various activities, frameworks or models that can be applied to knowledge management, and an examination of the challenges of using social media for knowledge management. Each chapter begins with an abstract and an introduction, followed by compilations of well-researched material, enhanced with black-and-white illustrations and completed by extensive bibliographies and glossaries of key terms and definitions. At the end is a compiled listing of all the bibliographic sources, followed by information about the contributors and an index. Although most of the information presented here may not be new, the information is presented as a helpful guide for using social media as a knowledge management tool.

– Martha Lawler, ARBA Reviews

Table of Contents and List of Contributors

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Author(s)/Editor(s) Biography

Ritesh Chugh is a senior lecturer in CQUniversity’s School of Engineering and Technology. He teaches to both undergraduate and graduate students in the fields of Information Systems (IS) Management, Process Analysis and Design, and IS Project Management. Ritesh is an enthusiastic and committed educationalist who has been awarded several academic and teaching awards to recognise his teaching excellence, commitment to improved student outcomes and engagement in reflective learning and teaching activities. His work experience in the higher education sector has predominantly been in multi-cultural educational settings, which has provided him with both a domestic and global flair. Ritesh is also an active researcher and has published articles in international refereed journals and contributed to several book chapters. He has presented and published papers in many peer reviewed international conferences too. His publications demonstrate multi-disciplinary research interests. He has also been a peer reviewer, program committee member, session chair and program committee chair for multiple international refereed conferences thus providing a wide range of service diversity to the academic community. His range of research interests lie in the area of knowledge management, tacit knowledge ubiquity, information systems management and theory, project management, electronic commerce and developing varied teaching and learning practices on a formal note and philately and numismatics on a more casual note. Ritesh is a senior member of IEEE and the Australian Computer Society. He holds a membership of IEEE Computer Society and the IEEE Green ICT Community too.