A User-Oriented Model of Factors that Affect Information Requirements Determination Process Quality

Douglas Havelka

doi:10.4018/irmj.2003100102

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A User-Oriented Model of Factors that Affect Information Requirements Determination Process Quality

Douglas Havelka

Source Title: Information Resources Management Journal (IRMJ) 16(4)

DOI: 10.4018/irmj.2003100102

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Abstract

This paper discusses a study by the author to identify factors that affect the process quality of the information requirements determination (IRD) process from a user perspective. A nominal group process was used with three groups of users that have had experience with the IRD process. The results indicate there is a set of factors that users agree impact the quality of the IRD process. A total of 33 factors were identified as critical to IRD process quality. This study should benefit IT users, IT professionals, project managers, and IT researchers. The factors identified may be used to develop metrics to be used to monitor the IRD process or measure its success or quality. For IT researchers, this study offers two primary contributions: 1) identification of the critical factors suggests that there are many variables that have not received attention, and 2) an example of an approach to generate potential variables for further study.

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