Trust and Continuance of Mobile Payment Use Intention: A Study Based on Structural Equation Modeling

Trust and Continuance of Mobile Payment Use Intention: A Study Based on Structural Equation Modeling

Patrick Acheampong, Kofi Baah Boamah, Nana Agyeman-Prempeh, Frank Boateng, Isaac Asare Bediako, Ruhiya Abubakar
Copyright: © 2021 |Pages: 24
DOI: 10.4018/IRMJ.2021010102
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Abstract

The interactive nature of the internet has created many opportunities for mobile payment usage. In certain age groups and geographies, mobile payments have already unseated traditional means of effecting payment. In this study, 1,351 mobile payment users in Ghana were sampled using a structured questionnaire to investigate their intention to continue to use mobile payments technologies. The results showed that vendor reputation, word-of-mouth, and structural assurance significantly contribute to imbuing trust in mobile payment technology customers. When high levels of trust become identified with a brand, high numbers of customers choose to continue to use their current choice of mobile payment technology.
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2. Mobile Payments And Issues Of Trust

At the forefront of providing cutting-edge technology services like mobile payment services are the telecommunication industry and the financial institutions in Ghana. With mobile devices, electronic transactions can be exchanged with parties involved commercially since it is convenient. The prospect of mobile payment is being hampered by trust (Luo et al. 2010; Omonedo et al. 2017).

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