MLA
Gallego-Gomez, Cristina, et al. "The Impact of Customer Relationship Management Systems on Dynamic Capabilities at Firms: An Application to the Banking Industry." JGIM vol.29, no.1 2021: pp.103-122. http://doi.org/10.4018/JGIM.2021010106
APA
Gallego-Gomez, C., De-Pablos-Heredero, C., & Montes-Botella, J. L. (2021). The Impact of Customer Relationship Management Systems on Dynamic Capabilities at Firms: An Application to the Banking Industry. Journal of Global Information Management (JGIM), 29(1), 103-122. http://doi.org/10.4018/JGIM.2021010106
Chicago
Gallego-Gomez, Cristina, Carmen De-Pablos-Heredero, and José Luis Montes-Botella. "The Impact of Customer Relationship Management Systems on Dynamic Capabilities at Firms: An Application to the Banking Industry," Journal of Global Information Management (JGIM) 29, no.1: 103-122. http://doi.org/10.4018/JGIM.2021010106
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