Article Preview
TopIntroduction
Information and Communication Technologies (ICTs) is applied by Governments to improve the interaction between citizens and government, provide efficient and effective service delivery to citizens. The application of these information and communication technologies to promote efficient and effective government, ensure more accessible government services, enhance access to public information and providing accountability to citizens and the general public is known as e-government (Sarrayrih & Sriram, 2015). The integration of ICTs in the government public administration system can contribute to creating Simple, Moral, Accountable, Responsive and Transparent (SMART) governance system (Ankita Gupta & Gautam, 2017). Governments today are focusing on leveraging the huge penetration rate of mobile phones among the populace coupled with the high levels of internet development to provide public services through the mobile telephony system. Governments are consequently pursuing the development of mobile government services due to the opportunities that mobile technology present (Andročec, Novak, & Oreški, 2018; Chen, Vogel, & Wang, 2016; Hammami, Bellaaj, & Kacem, 2018; Janev, Mijović, & Vraneš, 2018; Mocan, Facca, Loutas, Peristeras, & Goudos, 2009). Mobile government is a subset of electronic government which is considered a more powerful means to deliver government information and services (Ntaliani, Costopoulou, & Karetsos, 2008). The high-tech development in mobile technology has drastically transformed the dissemination of information (communication) and human-computer interaction (Almarashdeh & Alsmadi, 2017). The provision of government public services through the mobile technology system or handset is known as mobile government (m-government). Mobile government (m-government) is also defined as the government use of mobile and wireless technologies (MWT) to deliver its public services (Chen et al., 2016). The delivery of public services through the traditional e-government platform is now shifting to the mobile government system of providing efficient and effective public services to citizens and also enhances the interaction between the citizens, businesses and government agencies. This shift is as a result of the rapid development of mobile and wireless technologies like mobile phones, Wi-Fi and 4G connectivity (Chen et al., 2016). The mobile phone subscription at the end of 2017 stood at 7.7 billion which means that on average 103.4% of the world population hold access to mobile cellular telephony (Areppim, 2018). Both developing and developed country are estimated to have at least 90% mobile phone penetration rate with particular references to smartphone ownership of 80% and 82% for developed and developing countries respectively (Deloitte, 2017).