Sustainability in the Service Quality of Healthcare Facilities

Sustainability in the Service Quality of Healthcare Facilities

Mohammed Sadique Khan, Azeem Hafiz, Shaik Dawood Abdul Khadar, Mohammed Fahad
Copyright: © 2022 |Pages: 10
DOI: 10.4018/IJSESD.313962
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Abstract

The basic determining elements of a healthcare centre are the patient's satisfaction provided by the hospitals, behavioral and psychological aspects, quality and efficiency of the hospitals. The imprecise response of patients adds to the complexity in evaluation of quality. On the other hand, in order to have a sustainable service quality in healthcare centre, environment issues related to patient wellness play a greater role. The major indicator in this regard is the disposal of medical waste and the cleanliness of the centre. Thus, the involvement of multiple criteria, uncertainty, and qualitative factors make the quality evaluation of healthcare facilities very complicated. In this research, a pilot study has been carried out. The ranking of dimensions as well as the hospitals are established using fuzzy analysis. The outcome of this study can be helpful to choose a better service from the range of service provider options, and secondly, managers can locate their area of weakness for continuous improvement and sustainability in health service quality.
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Background

Healthcare service is such a sector, where fuzzy logic can effectively applied for quality evaluation. Because, fuzzy logic is based on natural language such as the human communication. In most cases, people are unable to describe their perceptions and expectations in a precise manner. They always express these in a descriptive fashion which cannot be considered as completely true or completely false. Rather a band of values in between the two extreme ends. Healthcare service is generally considered as a multi-criteria service sector. Here the perceptions of stakeholders are not precise. The main objective of this paper is to prioritize the various hospitals considering the hazy opinion of stakeholders.

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