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People who, as a primary aspect of their work, create knowledge, share it with others, or apply it in decisions and actions. Most of what they do takes place inside the brain. The measure of the efficiency and effectiveness of the output generated by workers who mainly rely on knowledge than on labour in the course of production process is known as knowledge worker productivity. Knowledge work is invisible, holistic, and ever changing. Situational knowledge is used by knowledge workers to get things done in a dynamic environment. Mostly knowledge workers are formally educated. They obtain knowledge through an amalgamation of education, experience, and personal interaction. They then use knowledge gained to holistically achieve organizational goals in a dynamic environments. This work is generally project oriented.
At the moment there is currently no standard measurement of knowledge work productivity. Based on categorization of research spanning back to the 1940s divulges that knowledge work productivity has mainly been analysed along the dimensions of: quantity, cost, quality, timeliness, autonomy, project success, customer satisfaction, creativity, responsibility level, perception, and absenteeism, in addition to assessments based on efficiency and effectiveness.
Knowledge work can eventually be judged on the occurrence or non-occurrence of three things: When something successful that never existed previously, is now up and running; when something successful that existed previously has been improved or expanded; or 3) when something unsuccessful that existed previously has been stopped. Based on the speed with which it is accomplished, and the cost required to finish the job productivity could be adjudged.