Multi-Criteria Decision Aid for Group Facilitator Election: Application to a Collaborative e-Maintenance Process

2. Collaborative Decision Making In E-Maintenance

The collective decision processes are central in e-maintenance process. Thus, it is important to better understand them and improve them, if possible. One common view of group decision processes is that they should offer participants the opportunity to confront and resolve the differences in points of view (Zaraté et al., 2013; Smoliar & Sprague, 2002) discuss how interactions involving several actors are input into decision processes in organizations at achieving a joint understanding among the decision makers. (Zaraté et al., 2013) have demonstrated that the use of ICTs to support decisions within the increasing complexity of organizations implies a modification of decision processes, which become more complex and involve more actors. Consequently, new kinds of decision processes, which could be called Collaborative Decision Making, are thus required (Zaraté et al., 2016). For these Collaborative Decision Processes, the use of GDSS is called for Kindling, Ideascale, Dialogr, JamespotPro, Expert Choice, etc. However, these group decision making tools are generally only appropriate for relatively simple problems, in which the consensus does not require many factors (Moulin 1991) and even if the facilitation process takes a central place in a collaborative decision processes, it was not or fairly treated by these tools.