Hotel guests must have confidence that all Wi-Fi connections are reliable and meet the performance requirements dictated by their devices and applications used. This requires the appropriate WLAN architecture, which is surprisingly more complex than a wired LAN (Ahmed and Keshav, 2006). The findings of this article were based on an extensive review of literature and vendor documentation, research, and case studies. Additional insights were gleaned from telephone and/or in-person interviews of hotel and technology practitioners (noted as personal communications throughout the paper), which involved a: