The Key Organisational Issues Affecting E-Government Adoption in Saudi Arabia

Theoretical Background

Many theories have attempted to explain the acceptance of technology such as Theory for Reason Action (TRA), Technology Acceptance Model (TAM) and Diffusion of Innovation Theory. For example TAM uses two perceptions: perceived ease of use and usefulness to determine an individual’s intention to use a technology (Davis et al., 1992). Igbaria et al (1997) found that perceived ease of use is a major factor in explaining perceived usefulness and system usage. Molla and Licher (2005) identified the organisational factors that might affect e-commerce adoption in South Africa which are human, business, technology resources and awareness. Wang (2003) examined the factors affecting the adoption of electronic tax-filing systems by using the Technology Acceptance Model (TAM). Tung and Rieck (2005) indicated a significant positive relationship between perceived benefits, external pressure and social influence, and the firm’s decision to adopt e-government services. Kim and Lee (2004) suggested that organisational culture, structure and Information Technology all exert significant forces on knowledge-sharing capabilities among South Korean government employees.