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Crisis management is the use of techniques to assist an organization in dealing with a sudden and severe bad occurrence. A crisis might appear as a result of an unexpected occurrence or as an unanticipated consequence of an event that was previously identified as a possible danger. A crisis, according to academics and managers, is a key occurrence or a moment of action that, if not managed appropriately and quickly, can evolve into a disaster or catastrophe (Desai et al., 2020). These crises have occurred around the world at various times. The severity of the crisis is determined by the country's geographic and industrial scale. Different geographical areas are experiencing various types of crises. Nations near the sea must prepare for crisis scenarios such as typhoons, tsunamis, and other natural disasters that do not threaten the Mediterranean countries. Each country's goal is to safeguard its citizens by utilizing all available resources (Christensen, Dube, Haushofer, Siddiqi, & Voors, 2020).
Each government has a developed disaster management department that is actively engaged in forecasting and managing the crisis. This department uses its expertise, history, and technology to respond swiftly and minimize the effect of a disaster (Su, Gilbert, & Youngquist, 2020). Every country's disaster management department works to prevent or eliminate possible losses from disasters. Natural calamities such as floods, earthquakes, and viral diseases may have a major, and often life-threatening, influence on the people. It has the potential to devastate people's economic and social lives. It has an influence not just on humans, but also on animals and infrastructure. Aspects of the afflicted areas (population, buildings, infrastructure, etc.). As a result, anticipating the hazard event and improving people's and property's resilience greatly decreases the negative impact of the hazard. It is critical to respond to disasters and manage such crises. Internet, mobile phones, cloud computing, social media, print media, unmanned aerial vehicles, and GIS and remotes are some information technology (IT) applications used for natural disaster management and response (Lin et al., 2020).
The advancement of technology and new information technology (IT) techniques has created new options for crisis management. Information technology is playing a role in making the crisis response process simple and rapid. Information technology refers to the application of technology in many sectors, such as business or other organizations, to address little or large issues at various levels. Many companies rely on their IT departments to keep things functioning. Things are becoming faster and easier with the aid of IT (Choi & Yeom, 2019). IT has now developed automated solutions that require very little human intervention to function. According to Andrey Prokopchuk, head of IT at Belitsoft, the ideal IT department is one that you aren't even aware of. It indicates a good IT department does not need to operate manually. It should be so automated that no one is aware of it, and it should continue to function automatically. The ideal IT department is always in sync with the organization's vision and goals. It is made up of three fundamental pillars: IT governance, IT operation, and hardware & infrastructure. IT is currently being used in every sector thanks to various gadgets and apps (Pahi, Hamid, & Khalid, 2016).