Investments in E-Government: A Benefit Management Case Study

Benefits Management

BM was initially developed in the 1980s and 1990s (Breese, 2012) by several authors (e.g. Ward et al., 1996; Remenyi & Smith, 1998; Atkinson, 1999; Farbey et al., 1999) with the focus to justify the significant investments in IS/IT, to which the application of valuation methodologies based on purely financial criteria did not seem to be satisfactory (Ward et al., 1996). Although it is an area of study that has received increasing interest from academics and professionals, it is still a young discipline with a limited number of models and tools that need to be tested (Doherty, 2014).