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Accompanied by the development of information technology, the supply chain system is gradually becoming the most important tool for enterprise operation and revenue (Nuamah & Seong, 2017). The supply chain system integrates the information of every link in the enterprise supply chain, realizes the rational allocation of resources, strengthens the synergy between various departments, and continuously improves the productivity and international competitiveness of enterprises. As an operational supply chain system, user experience (UX) sensing is the primary problem to solve, and the satisfaction of system users directly affects the enterprise's behavior and decision-making (Cao et al., 2021). The main means to improve UX sensing is to help enterprises grasp the actual needs of users by analyzing the user characteristics of supply chain systems as well as designing friendly human-machine interfaces to help users use the system more conveniently to achieve the purpose of optimizing product design, improving product quality, enhancing UX, and improving the market competitiveness of enterprises (Kumar & Lee, 2022). Therefore, research on user characterization and human-machine interface design of supply chain systems has become a hot topic.
This paper takes the supply chain system of Company A, a key player in China's manufacturing sector, as the research object by investigating the actual business needs and supply chain characteristics of Company A (according to the company's supply chain process), developing the company's supply chain system by using focus groups and the card method, comparing the differences in the user characteristics of the supply chain's various departments and designing them into the system, realizing the system's human-computer interface function, and analyzing (using the UX questionnaire [UEQ]) the efficiency of each link of the optimized system and customer satisfaction to improve the company's supply chain efficiency and to provide theoretical data support for the user characteristic analysis and human-machine interface design of the supply chain system. There is a formal relationship between the company's use cases and the UX model for the UEQ analysis, which together constitute a complete UX that is essential for the development and growth of the company. At the same time, UX modeling is also closely related to efficiency, and good UX modeling can improve efficiency and promote the development and growth of the company. Therefore, companies should pay attention to UX and continuously optimize their products and services to increase user satisfaction and loyalty, thus improving their efficiency and competitiveness.
The innovation of this study is that it adopts a system design that gives user characteristics to achieve user-centered system optimization; it proposes an effective task management strategy by analyzing the correlation between task completion time and satisfaction to provide system efficiency and user satisfaction; and it analyzes in depth the role of the human-computer interface function, demonstrating its significant impact on improving processing efficiency and reducing resource consumption. It provides theoretical and practical references for the optimization and enhancement of enterprise supply chain management systems.