Article Preview
TopTheoretical Background
ERP systems have been greatly adopted by SMEs in the past decade, they are integrated software packages, commonly known as business applications, designed to integrate and optimise the business processes and transactions in a firm, comprising different functional modules; accounting, procurement, sales, production, warehouse, etc., in order to improve firm performance (Esteves, 2009; Federici, 2009; B. Johansson & Sudzina, 2008; Ramdani, Kawalek, & Lorenzo, 2009; Raymond & Uwizeyemungu, 2007; Ruivo, Oliveira, Johansson, & Neto, 2013; Ruivo, Oliveira, & Neto, 2012, 2014; Shiau, Hsu, & Wang, 2009).