MLA
Khasawneh, Rawan, and Emad Abu-Shanab. "Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank." IJTD vol.3, no.3 2012: pp.36-46. http://doi.org/10.4018/jtd.2012070104
APA
Khasawneh, R. & Abu-Shanab, E. (2012). Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank. International Journal of Technology Diffusion (IJTD), 3(3), 36-46. http://doi.org/10.4018/jtd.2012070104
Chicago
Khasawneh, Rawan, and Emad Abu-Shanab. "Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank," International Journal of Technology Diffusion (IJTD) 3, no.3: 36-46. http://doi.org/10.4018/jtd.2012070104
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