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TopTheoretical And Conceptual Approach To The Digital Context And E-Government
The term e-Government encompasses very broad concepts and although the definitions made by various international bodies are different, they are all related to each other. In table 1, some definitions of e-Government are presented, showing the evolution experienced by this concept; revealing the expectations about what it can bring to the Public Administration.
Whatever the definition of e-Government, four elements always appear in it: the use of ICT; the presence of government actions (provision of information, goods and/or public services); improvement of the relationship between government and citizens; and the existence of strategies to create value for participants (Gil-García and Catarrivas, 2017).
A description that includes everything is offered by Pérez et al. (2015, p.2): "e-Government is a new form of government that uses Information and Communication Technologies (ICT), with modalities for management, planning and administration, through Internet portals with information on public administration departments, government bodies, powers, legislation at the three levels of government, as well as services and procedures to enable society to achieve greater contact with the public administration".