MLA
Al-Refaie, Abbas, et al. "CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality." IJEIS vol.10, no.2 2014: pp.62-80. http://doi.org/10.4018/ijeis.2014040104
APA
Al-Refaie, A., Tahat, M. D., & Bata, N. (2014). CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality. International Journal of Enterprise Information Systems (IJEIS), 10(2), 62-80. http://doi.org/10.4018/ijeis.2014040104
Chicago
Al-Refaie, Abbas, Mohammad D. AL Tahat, and Nour Bata. "CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality," International Journal of Enterprise Information Systems (IJEIS) 10, no.2: 62-80. http://doi.org/10.4018/ijeis.2014040104
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