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Banks’ financial transactions, which involve the operation of client funds, contribute significantly to the growth of the national economy. As a result, banks have stringent requirements for the timeliness and consistency of transactions and data, which must be accurate, secure, usable, and traceable (Krause & Giansante, 2018). In the banking IT system, the construction of the core banking system accounts for the most significant and complex overall expenditure. High-tech projects require considerable capital and continuous human resource investment and involve the cooperation or coordination of the related systems of the entire bank (Q. Zhao et al., 2020). Although both the technology and management of the core banking system have advanced significantly after decades of experience, risk incidents still occur occasionally. According to the report from the China Banking Regulatory Commission, risk incident information and investigation reports released by various local supervisory and management departments, as well as news reports from mainstream media and other sources, data of risk incidents that occurred in the bank’s core system from 2021 to 2022 (cc, 2022; China, 2022; Cngold, 2022; Jingwei, 2022; NTES, 2022; Finance, 2022; Jiemian, 2022; JRQ, 2022; Zaobao, 2022) were collected. These are shown in Table 1, indicating that both influence and economic losses are on the rise. The situation regarding risk management in the development of the core banking system is still severe. Core banking system incidents have significant economic and social impacts but provide valuable experience for implementing subsequent bank projects. By analyzing incidents related to the core banking system, we can better understand the causes of these incidents, providing valuable insights for incident prevention.
Table 1. Bank core system incidents in 2021 to 2022
No. | Time | Bank Name | System Incident Description | Impact Level |
1 | 11/05/2022 | China Merchants Bank | Online banking, ATM, and credit card does not work | High |
2 | 13/06/2022 | ICBC | Bank branches are unable to handle business | High |
3 | 18/06/2022 | DBS Bank | Many user transactions are double charged | Moderate |
4 | 23/11/2021 | DBS Bank | Can’t log in to the mobile app and digital bank website | High |
5 | 05/06/2022 | HSBC | App and website cannot handle financial services | High |
6 | 01/03/2021 | Mizuho Bank | 3,000 ATMs in Japan were temporarily shut down | Moderate |
7 | 25/04/2022 | Maybank | App and web version completely disabled | High |
8 | 01/07/2021 | Bank of Ningxia | The interruption of deposits and withdrawals for 37 hours | High |
9 | 26/03/2022 | Japanese bank | ATM and online banking system failures | High |
10 | 28/02/2021 | Mizuho Bank | ATM temporarily unavailable due to system failures | High |