MLA
Lartey, Franklin M., et al. "Antecedents of Customer Satisfaction Affecting Broadband Loyalty: An Implementation of Servqual and NPS®." IJSITA vol.6, no.1 2015: pp.26-41. http://doi.org/10.4018/IJSITA.2015010103
APA
Lartey, F. M., Hargiss, K., & Howard, C. (2015). Antecedents of Customer Satisfaction Affecting Broadband Loyalty: An Implementation of Servqual and NPS®. International Journal of Strategic Information Technology and Applications (IJSITA), 6(1), 26-41. http://doi.org/10.4018/IJSITA.2015010103
Chicago
Lartey, Franklin M., Kathleen Hargiss, and Caroline Howard. "Antecedents of Customer Satisfaction Affecting Broadband Loyalty: An Implementation of Servqual and NPS®," International Journal of Strategic Information Technology and Applications (IJSITA) 6, no.1: 26-41. http://doi.org/10.4018/IJSITA.2015010103
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