An Evaluation Study of User Authentication in the Malaysian FinTech Industry With uAuth Security Analytics Framework

An Evaluation Study of User Authentication in the Malaysian FinTech Industry With uAuth Security Analytics Framework

Soo Fun Tan, Gwo Chin Chung
Copyright: © 2023 |Pages: 27
DOI: 10.4018/JCIT.318703
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Abstract

The increased cyberattack frequency and ferocity have alerted the fintech industry in detecting existential security threats and risks. Various authentication mechanisms have been deployed to countermeasure cyberattacks; whether these deployed solutions fulfil the security and technical standards has not been significantly investigated. This article proposed an uAuth security analytics framework to evaluate the deployed user authentication mechanisms. Subsequently, the technical evaluation study covered ten major commercial banks in Malaysia, whereas 120 respondents aged 18 to 25 participated in the user awareness study. The result found that mobile banking enforces more robust user authentication mechanisms than internet banking in Malaysia. As 80% of the Malaysia fintech systems only ranked as Level 3 of the uAuth security analytics framework, the authors urge Malaysia fintech industry to enhance their authentication factor, login and transaction verification methods, password policy, as well as readiness for quantum-safe security technologies.
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1. Introduction

The recent advancement of fintech technologies allows users to manage financial activities, such as fund transactions and account balance checking, with digital devices (e.g., computers, tablets, smartphones, etc.) that are connected to the Internet. The convenience and effectiveness of fintech have recently resulted in a high penetration rate in the global banking market, i.e., 73% of participants globally use Internet banking at least once a month, compared to 59% who use mobile banking apps (Srinivas & Wadhwani, 2018). In Malaysia, mobile banking transactions increased dramatically, from 13.6 million in 2011 to approximately 936 million in 2020 (Muller, 2021). As fintech promises a transformative service for individuals, enterprises, and governments, the increased frequency and ferocity of cyberattacks have alerted the existential security vulnerabilities, threats, and risks in current fintech technologies. Various electronic authentication mechanisms have been deployed in fintech industries recently; whether these solutions meet the security requirements and technical standards for the fintech industry remains unclear. Several surveys and reviews analysing fintech security threats and risks challenges have been published over the last decade. These existing surveys and analytics on fintech security are chronologically summarised in Table 1.

Table 1.
Chronological summary of previous security analytics and surveys in the e-banking security
Year ReferenceIMDescription
2009Syamsuddin et al.A general study of Internet banking security in Indonesia using the analytic hierarchy process (AHP). Focus on the perspectives of management, technology, economy, and culture.
2012Subsorn and LimwiriyakulComprehensive security analytics of Thai commercial banks that focuses on user and systems information and privacy, authentication technology and security features
2013Choubey et al.A review of user identification techniques in European Internet banking
2014Park et al.Analyses authentication methods of the smartphone banking system in Korea from the security, convenience and cost perspective, and the studied authentication methods are limited to one-time passwords (OTP), Biometrics, and security cards
ChengA brief security risk analysis of China’s e-banking systems by using the AHP approach
Dmitrienko et al.Focuses on studying the security of two-factor authentication (2FA) by conducting cross-platform attacks
2015Krol et al.Analyses the usability and perceived security of 2FA in UK banks by using the interview method
2016Kiljan et al.A comprehensive survey on user authentication and communication mechanisms of internet and mobile banking, involving 80 banks worldwide
AlthobaitiAssesses usable security of multi-factor authentication (MFA) in United Kingdom banking by using questionnaires and field tests
2017BuckoAssess Slovakia’s smart banking system from the technological security perspective
Sinigaglia et al.A survey of authentication methods in Europe banking
2018Kiljan et al.Analyses the authentication methods during the payment transaction
2020Abualsauod et al.Focuses on identifying the security assurance gaps of online banking in Saudi Arabia
Anoud et al.Analyses the authentication methods of E-banking systems in the United Arab Emirates with different attack vectors
2020Sinigaglia et al.Comprehensive security analytics that focuses on MFA mechanisms in supporting banking remote payment transactions
2022Najam and ButtA very general discussion on Internet banking

Note. I = Internet banking, M = Mobile banking

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