An Evaluation Framework for the Impact of Digitalization on the Quality of Governance: Evidence From Indonesia

An Evaluation Framework for the Impact of Digitalization on the Quality of Governance: Evidence From Indonesia

Darusalam Darusalam, Marijn Janssen, Jamaliah Said, Zuraidah Mohd Sanusi, Normah Omar
Copyright: © 2023 |Pages: 21
DOI: 10.4018/IJPADA.332880
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Abstract

The goal is to develop an evaluation framework for the quality of governance (QoG) and to evaluate the impact of government digitalization on the QoG for Indonesia. The study develops an evaluation framework to determine the impact of digitalization on the QoG. Data were collected to test the framework in practice by interviewing 10 state apparati and organizing small-group discussions. The manual process of the state government officers' selection in Indonesia is considered very poor and vulnerable to corruption, collusion, and nepotism. The interviewees agreed that digitalization resulted in improved transparency and QoG. Overall, information digitalization has a dual impact as it led to improving service quality, transparency, and government accountability, but it did not result in less corruption, collusion, and nepotism. The findings suggest that digitalizing needs to be complemented by introducing checks and controls to reduce these problems. An evaluation framework offers important insights for digitalization and helps to identify opportunities to improve the QoG further.
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2. Literature Background

The literature review discusses government digitalization and the main challenges of using Digitalization as a means to tackle corruption. All too often a simplistic view on digitalisation is taken, For example, everything completely digitized creates more transparency and is easily accessible to the public (Antara.com, 2021). Yet, in reality no transparency needs to be created. This section explicitly examines the literature related to these two factors: information technology on the quality of governance.

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