Age and Education as Major Determinants of HIS's Adoption

Age and Education as Major Determinants of HIS's Adoption

Emad Ahmed Abu-Shanab
Copyright: © 2021 |Pages: 20
DOI: 10.4018/IJRQEH.2021100105
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Abstract

This study explored the perceptions of 264 nurses regarding their satisfaction with health information systems (HIS) in one of the public hospitals in the GCC area. The study adopted the information system success model and tried to predict satisfaction level utilizing information quality, system quality, and service quality. Results supported the role of information quality and service quality in predicting satisfaction. In addition, four factors were used as moderators of relationships assumed. Three moderation effects were witnessed: gender moderated the relationship between service quality and satisfaction, age moderated the relationship between service quality and satisfaction, and also moderated the relationship between system quality and satisfaction. A set of one-way ANOVA tests were used to compare different perceptions based on the four demographic factors (gender, age, education, and experience) on the item and construct levels. Conclusions and a summary of all results are reported in this study.
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Background

Utilizing technology for improving operations requires using quality information for decision making. Quality information requires better systems and services. This argument was the cornerstone of Delone and McLean proposition (1992; 2003). In 2016, a new clinical system was introduced for all hospitals working in the country, where this system will replace the old paper-based system and provide better functionalities. The system serves around 24,000 employees (medical and administrative) and delivers live data for decision making. It links the physicians, nurses, pharmacists and administrative staff, and provides a live and integrated platform for managing the documents and data related to all hospitals' medical transactions. The system also offers more insights into the effective and efficient management of the healthcare proceedings in the whole corporation. The following few sections will review the related literature for this domain and the studies related to demographic factors influencing such models.

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