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Based on the latest country profile as of 2017, the Republic of Kosovo can be observed to be a territory stretching to 10.908 km2. The Republic of Kosovo has approximately 1.9 million people residing in the country. In context to the location of the nation, it is situated in South-East Europe, which is surrounded by other nations like Albania, Montenegro, Macedonia and Serbia.
Kosovo is a subject of a complicated past, as a part of Serbia for over one century. After a conflict in 1999, Kosovo became administered during the transition from United Nations Mission in Kosovo (UNMIK).
As an emerging country, Kosovo experiences a rigid transition from its tremendous past and volatile present system. For over two decades, developing countries are inflowing aid to help the country move from a post-war condition to a developing society, considering its mostly unemployed substandard population (World Bank, 2016; Kosovo Country Profile, 2017; Bellaqa & Bashki, 2021).
Bellaqa (2021) argues that most weak business cases found in the literature were poor economic development-low skills and productivity-related (Bellaqa, 2021).
Education problems include factors similar to the problems of economic development. Issues within education in developing countries, typically relate with finance and the lack of knowledge in technology, through missing skills and computer literacy (Ihesiene, 2014; Krasniqi, 2016; Krasniqi, 2010; Berisha, 2009; Soni & Veseli, 2011).
The role of IT in economic development is crucial, since the element of success and growth of jobs and trade market, is allowing information share and business in an instant time (Caputo et al, 2018; Riza, Ajdari & Hamiti, 2023). Particularly in developing countries, IT contributes to reducing production costs for business growth and advanced communication (Majeed, 2018).
Due to the mentioned lack of technological skills, one of the major concerns of enterprises in this nation is their development and performances associated with IT and innovation, which has resulted in these enterprises shifting their focus on these aspects of their operation (Walrave & Gilsing, 2023).
Considering numerous the issues mentioned above, the research aim is to find out the level of digitalization available in post-conflict regions like Kosovo. Whether the digitalization available can provide necessary knowledge and practice.
Furthermore, the study would focus on the scope and the current situation in the private sector. The study would also aim at analyzing the present situation of higher education in Kosovo. In this context, the availability and use of IT in schools, and emphasis on subjects and research would also be analysed.