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E-government is a priority for the development of national digital agendas, according to the United Nations (2016). It is considered to deliver improved services, better governance, and more efficient and effective relations with citizens and organizations (Ma & Zheng, 2018). Information Technologies (IT) and innovation are used by all countries to transform their operations, creating new opportunities to address unprecedented challenges and respond to the Covid 19 pandemic. This digital transformation not only refers to the use of nation's digital technologies to change their operations, share data, make decisions, and deliver public services, but also to solve policy-making demands, while providing better services in terms of accessibility, trust, response, and delivering personalized and secure services (United Nations, 2020).
Information Technology (IT) can contribute to this change as it improves productivity, mitigates climate change, fosters inclusion, and transforms public institutions (Organización para la Cooperación y el Desarrollo Económico, 2021). However, these effects can only occur if citizens and organizations can benefit from a digital transformation promoted by citizen-centered public policies (Kassen, 2014) E-government application responds to a variety of purposes, including transparency (Bearfield & Bowman, 2017), service delivery improvement (Zheng, 2017), public participation growth, and government structures' transformation (Cumbie & Kar, 2016). Despite e-government popularity in the last decade, its use still does not reach government expectations (Venkatesh, et. al., 2016). Despite the e-government initiatives, use still reflects low levels of citizen participation. In that respect, e-government is considered a topic of interest to IT academics and practitioners, considering that the number of citizens that use e-government is an element in judging its success (Ma & Zheng, 2018). A systematic literature review is considered a tool for many professionals, academics, scientists, and institutions as a valid approach to exploring existing research content in various fields (Corallo et al., 2019; Santos-Neto & Cabral, 2019). Hence, knowledge from research in e-government may bring several benefits to a nation, public and academic institutions involved in implementing e-government strategies (Almeida, 2014).
E-government is an interaction between the state, citizens, private industries, clients, and public institutions, facilitated by modern information technologies (Schedler et al., 2004). The Covid 19 crisis has led to an increased use of e-government services worldwide, as they are now seen as a necessary facilitator for societies to function (Gozgor, 2020; Taddeo, 2020). Recent studies have shown that citizens are more likely to adopt technology if they have a positive perception of its functional, practical, easy-to-use, and trustworthy aspects (Gil-Garcia et al., 2014; Gil-Garcia & Helbig, 2007). However, knowledge about these factors is still limited in Mexico, and this literature review aims to contribute to understanding the multiple factors that may affect e-government adoption, as well as to identify potential areas for future research.