Vinod Negi

Vinod Negi is working as Associate Professor in Himachal Pradesh University Business School (HPUBS), Shimla, India. He holds a Ph.D. degree in management from Himachal Pradesh University Shimla. He has served in corporate sector for about 4.5 years (with esteemed organizations like Bajaj Electricals Ltd. and HDFC Standard Life now (HDFC Life). He started his academic journey with ICFAI National College, Shimla and later on also worked with Everon IIPS and Bahra University. He has total 16 years of experience in academics and specializes in Consumer Behavior, Rural Marketing and Services Marketing.

Publications

Artificial Intelligence: Next Level Customer Service
Artificial Intelligence: Next Level Customer Service
Vinod Negi. © 2023. 15 pages.
Artificial intelligence's (AI) importance in customer service has significantly expanded in our daily lives. Businesses and customers are already swiftly adjusting to the new...