Timo Saarinen

Timo Saarinen, Ph.D., is a Professor of Information Systems and Electronic Business at the Helsinki School of Economics, Finland. He is also Vice-Rector of Research, Chairman of the Department of Management, Director of the Doctoral Program and Chairman of the Electronic Commerce Institute. He earned his Ph.D. in 1993 from the Helsinki School of Economics and has published in major journals such as MIS Quarterly, Journal of Management Information Systems, Information & Management and Journal of Strategic Information Systems. His research interests include economics of information systems and the development of efficient market-driven business applications with a recent focus on the multi-channel environment of electronic commerce.

Publications

Success of IT Deployment: The Role of IT Investment Consistency
Success of IT Deployment: The Role of IT Investment Consistency
Tomi Dahlberg, Hannu Kivijärvi, Timo Saarinen. © 2015. 17 pages.
IT business value (ITBV) research generally state that various “good” IT management and IT governance practices influence positively IT deployment success and organizational...
The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business: Case Lexmark
The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business: Case Lexmark
Esko Penttinen, Timo Saarinen, Pekka Sinervo. © 2010. 10 pages.
Today, many manufacturing companies are focusing on their service operations, which are often seen as a better source of revenue than the traditional product business. E-services...
The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business: Case Lexmark
The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business: Case Lexmark
Esko Penttinen, Timo Saarinen, Pekka Sinervo. © 2009. 10 pages.
Today, many manufacturing companies are focusing on their service operations, which are often seen as a better source of revenue than the traditional product business. E-services...
The Efficiency of Different Search Patterns in Electronic Market
The Efficiency of Different Search Patterns in Electronic Market
Theresa Lauraeus-Niinivaara, Timo Saarinen, Anne Sunikka, Anssi Öörni. © 2009. 19 pages.
Electronic markets are expected to facilitate consumer information search and product comparison to the extent that consumers are able to accumulate nearly perfect information....
Opportunities and Challenges for B2B Manufacturing Firms: Moving from Products to Services-Case SKF
Opportunities and Challenges for B2B Manufacturing Firms: Moving from Products to Services-Case SKF
Esko Penttinen, Timo Saarinen. © 2008. 8 pages.
Today, many traditional manufacturing firms are focusing on their service operations, which are often seen as a better source of revenue than the first-time installations....
Managing Business in a Multi-Channel World: Success Factors for E-Business
Managing Business in a Multi-Channel World: Success Factors for E-Business
Timo Saarinen, Markku Tinnilä, Anne Tseng. © 2005. 347 pages.
Managing Business in a Multi-Channel World: Success Factors for E-Business addresses the concerns of existing companies who wish to succeed in the new multi-channel environment...
Introduction: Toward Seamless Multi-Channel Services
Introduction: Toward Seamless Multi-Channel Services
Veikko Hara, Karri Mikkonen, Timo Saarinen, Markku Tinnila, Jarkko Vesa. © 2005. 16 pages.
The convergence of information technology, communications, and content raises the question of how service and content providers can best guarantee a seamless customer experience...
Opportunities and Challenges for B2B Manufacturing Firms: Moving from Products to Services-Case SKF
Opportunities and Challenges for B2B Manufacturing Firms: Moving from Products to Services-Case SKF
Esko Penttinen, Timo Saarinen. © 2005. 11 pages.
Today, many traditional manufacturing firms are focusing on their service operations, which are often seen as a better source of revenue than the first-time installations....
Customer Relationship Management in Service Mediary-Driven Mobile Services: Case I-Mode
Customer Relationship Management in Service Mediary-Driven Mobile Services: Case I-Mode
Timo Saarinen, Jukka Kallio, Markku Tinnila, Jarkko Vesa. © 2003. 20 pages.
In this chapter we introduce the concept of Service Mediary, which provides a conceptual and technical platform for electronic services. Our analysis shows that it pays off to...
Evaluating Information Technology Projects in Finland: Procedures, Follow-Through, Decision-Making and Perceived Evaluation Quality
Evaluating Information Technology Projects in Finland: Procedures, Follow-Through, Decision-Making and Perceived Evaluation Quality
Petri Hallikainen, Jukka Heikkilä, Ken Peffers, Timo Saarinen, Fons Wijnhoven. © 1998. 11 pages.
Here we investigate the evaluation of information technology (IT) projects to determine when firms evaluate IT and what the effects are on decisions made about the projects. We...