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About Us

Tereza Raquel Merlo

Tereza Raquel Merlo is a Professor in the Department of Information Science at the University of North Texas and a practitioner with a leading Fortune Global 500 company. She holds two master’s degrees in Information Sciences and a Ph.D. in Business and Information Technologies. With over 20 years of experience in Information Technology and Management, she specializes in business intelligence, data analytics, project management, process optimization, and data governance. Her research emphasizes the integration of technology with management practices, particularly in knowledge management, artificial intelligence, and data analytics. As co-chair and chair of the International Conference of Knowledge Management (ICKM), she has advanced global discussions on knowledge systems and their applications. She has also delivered keynote addresses at international conferences, sharing insights on technology-driven business strategies and knowledge management. Dr. Merlo’s background includes over a decade in public sector libraries and archives, leading initiatives in social and digital inclusion. As founder of Merlo Management Consulting, she helps organizations achieve strategic goals through business transformation, data-driven strategies, and knowledge system optimization.

Publications

The Dynamic Nexus of Artificial Intelligence and the Co-Creation of Smart Cities Innovations: The Brazilian Ranking

By providing data-driven insights and facilitating efficient collaboration, AI serves as a catalyst for co-creation, driving more effective and innovative urban planning. The...

Foreword

This Foreword is included in the book Creating and Sustaining an Information Governance Program.

AI and Data Analytics Applications in Organizational Management

Within information sciences and organizational management, a pressing challenge emerges; How can we harness the transformative power of artificial intelligence (AI) and data...

Foundations of Artificial Intelligence and the Ever-Evolving Technological Landscape in Business

This chapter provides an introduction to the foundations of Artificial Intelligence (AI). The history and concepts of Artificial Intelligence are outlined, highlighting the fact...

Creating an Information Governance Program at a College to Ultimately Implement Artificial Intelligence, Predictive Analytics, and Prescriptive Analytics

This chapter outlines a case study of the development and sustainability process of an information governance (IG) program at a college in Texas. It employs an action research...

Emerging Role of Artificial Intelligence (AI) in Aviation: Using Predictive Maintenance for Operational Efficiency

This book chapter offers an examination of the transformative influence of Artificial Intelligence (AI) within the aviation sector, focusing specifically on its application in...

Examining the Public Perception of Law Enforcement: A Twitter User Engagement Analysis With the Dallas Police Department

The emergence of social media platforms has revolutionized communication and interaction across various domains, including law enforcement, and users have increasingly utilized...

Strategic Information Governance Review: Exploring Data Management for Effective Business Op. Intelligence in a Data-Centric Environment

This book chapter, “Strategic Information Governance: Optimizing Business Operations, Business Intelligence, and Data Management,” explores the dynamic intersection of...

Understanding, Implementing, and Evaluating Knowledge Management in Business Settings

Although there are numerous publications in the field of knowledge management (KM), there are still gaps in the literature regarding the aspects of KM that reflect new technology...

E-Government and Semantics: Digital Citizenship Approaching Inclusion and Equality in Santa Catarina, Brazil

The increasing digital transformation in all segments of society has been creating demand in information management and access. Consequently, local and federal governments must...

Information Overload and the Use of Data Analytics and Visualization Tools in Organizations

This chapter examines information overload and its impact on organizational performance and productivity, the level of use of data analytics tools by organizations to address the...

Strategic Implications of Key Performance Indicators for Knowledge Management Success in Organizations: The Balanced Scorecard Framework

The exponential growth of digital data generation and consumption in the past decade has ignited new discussions about the relevance and impact of knowledge management (KM) on...