Tereza Raquel Merlo

Tereza Raquel MerloTereza Raquel Merlo is a researcher, professor, practitioner, and consultant working for the University of North Texas, where she teaches courses in Knowledge Management Tools and Technologies. She is CEO of Merlo Management Consulting, providing solutions to businesses around the globe. She is an avid investigator focused on Knowledge Management Systems and their impact on organizational operations and strategies. Her professional interests include business strategies and process improvement, sales strategies, knowledge management, business intelligence, machine learning, artificial intelligence, and leadership. She received her Ph.D in Organizational Management with a minor in Information Technologies, and holds two Master degrees in Information Sciences from the Federal University of Bahia (UFBa) and University of North Texas. Dr. Merlo has been the recipient of multiple awards for leadership, data and project management, information literacy, diversity and inclusion, and business development. She was also the recipient of multiple scholarships, including Coordenacão de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) for her Master research and Fundação de Amparo à pesquisa do estado da Bahia (Fapesb) for research focusing on digital repositories in a post graduate program at UNIFACS, University in Salvador, Bahia, Brazil. Dr. Merlo is part of scientific committees for Knowledge and Performance Management, Knowledge-Based System, and the Journal of Information and Knowledge Management journals, among others. Dr. Merlo serves on the international advisory board for the International Conference on Knowledge Management (ICKM), having served as co-chair, organizing the 15th, 18th, and 19th annual ICKM Conferences. Dr. Merlo was the Keynote Speaker for the 15th and 18th ICKM Conferences at the University of Santa Catarina, Brazil in 2019, and 2023. In addition, she has a background as a consultant and professional in the field of library management and has built several information units, including libraries and archives. She worked for the City of Austin, Texas for a decade, where she managed multiple projects within Information Sciences, chaired the Culture and Diversity Committee for several years and had an active role serving as chair for the Texas Library Association. Dr. Merlo was the recipient of the Junior Guild Award in 2015 for best project and leadership on diversity and inclusion in public libraries in the state of Texas. Dr. Merlo’s research interests include Knowledge Management Systems (tools, technologies, governance, and processes), information systems, artificial intelligence and machine learning, business intelligence, data analytics and governance, leadership, and cloud computing. Her professional experience in the private sector includes work at multiple Fortune 100 companies. She is the editor and author of the book Understanding, Implementing, and Evaluating Knowledge Management in Business Settings and AI and Data Analytics Applications in Organizational Management by IGI-Global.

Publications

Foreword
Foreword
Tereza Raquel Merlo. © 2024. 3 pages.
This Foreword is included in the book Creating and Sustaining an Information Governance Program.
AI and Data Analytics Applications in Organizational Management
AI and Data Analytics Applications in Organizational Management
Tereza Raquel Merlo. © 2024. 317 pages.
Within information sciences and organizational management, a pressing challenge emerges; How can we harness the transformative power of artificial intelligence (AI) and data...
Foundations of Artificial Intelligence and the Ever-Evolving Technological Landscape in Business
Foundations of Artificial Intelligence and the Ever-Evolving Technological Landscape in Business
Tereza Raquel Merlo. © 2024. 18 pages.
This chapter provides an introduction to the foundations of Artificial Intelligence (AI). The history and concepts of Artificial Intelligence are outlined, highlighting the fact...
Creating an Information Governance Program at a College to Ultimately Implement Artificial Intelligence, Predictive Analytics, and Prescriptive Analytics
Creating an Information Governance Program at a College to Ultimately Implement Artificial Intelligence, Predictive Analytics, and Prescriptive Analytics
Kris Swen Helge, Tereza Raquel Merlo. © 2024. 16 pages.
This chapter outlines a case study of the development and sustainability process of an information governance (IG) program at a college in Texas. It employs an action research...
Emerging Role of Artificial Intelligence (AI) in Aviation: Using Predictive Maintenance for Operational Efficiency
Emerging Role of Artificial Intelligence (AI) in Aviation: Using Predictive Maintenance for Operational Efficiency
Tereza Raquel Merlo. © 2024. 19 pages.
This book chapter offers an examination of the transformative influence of Artificial Intelligence (AI) within the aviation sector, focusing specifically on its application in...
Examining the Public Perception of Law Enforcement: A Twitter User Engagement Analysis With the Dallas Police Department
Examining the Public Perception of Law Enforcement: A Twitter User Engagement Analysis With the Dallas Police Department
Tereza Raquel Merlo, Nayana Madali M. Pampapura, Jason M. Merlo. © 2024. 14 pages.
The emergence of social media platforms has revolutionized communication and interaction across various domains, including law enforcement, and users have increasingly utilized...
Strategic Information Governance Review: Exploring Data Management for Effective Business Op. Intelligence in a Data-Centric Environment
Strategic Information Governance Review: Exploring Data Management for Effective Business Op. Intelligence in a Data-Centric Environment
Tereza Raquel Merlo. © 2024. 19 pages.
This book chapter, “Strategic Information Governance: Optimizing Business Operations, Business Intelligence, and Data Management,” explores the dynamic intersection of...
Understanding, Implementing, and Evaluating Knowledge Management in Business Settings
Understanding, Implementing, and Evaluating Knowledge Management in Business Settings
Tereza Raquel Merlo. © 2022. 307 pages.
Although there are numerous publications in the field of knowledge management (KM), there are still gaps in the literature regarding the aspects of KM that reflect new technology...
E-Government and Semantics: Digital Citizenship Approaching Inclusion and Equality in Santa Catarina, Brazil
E-Government and Semantics: Digital Citizenship Approaching Inclusion and Equality in Santa Catarina, Brazil
Tereza R. Merlo, Helio Aisenberg Ferenhof. © 2022. 16 pages.
The increasing digital transformation in all segments of society has been creating demand in information management and access. Consequently, local and federal governments must...
Information Overload and the Use of Data Analytics and Visualization Tools in Organizations
Information Overload and the Use of Data Analytics and Visualization Tools in Organizations
Tereza Raquel Merlo, Suliman Hawamdeh. © 2022. 21 pages.
This chapter examines information overload and its impact on organizational performance and productivity, the level of use of data analytics tools by organizations to address the...
Strategic Implications of Key Performance Indicators for Knowledge Management Success in Organizations: The Balanced Scorecard Framework
Strategic Implications of Key Performance Indicators for Knowledge Management Success in Organizations: The Balanced Scorecard Framework
Tereza Raquel Merlo. © 2022. 26 pages.
The exponential growth of digital data generation and consumption in the past decade has ignited new discussions about the relevance and impact of knowledge management (KM) on...