Susan McIntyre

Susan McIntyre is the Senior Manager, Information and Knowledge Management for Defence Research and Development Canada, where she is responsible for corporate information, knowledge transition, and publishing. Previous to holding this position, she spent 10 years as Knowledge Manager for the Canadian Safety and Security Program, which is dedicated to finding science and technology solutions for domestic security challenges. Ms. McIntyre’s KM interests are in meta-organizational learning, lessons learned in whole-of-government initiatives, and building communities. Her Information Management interests include tools for managing organizational memory. She takes a holistic approach to KM, which involves a balance between the creation, capture, and use of both tacit and explicit forms of knowledge. Ms. McIntyre has a MLS degree from the University of Alberta.

Publications

Utilizing Evidence-Based Lessons Learned for Enhanced Organizational Innovation and Change
Utilizing Evidence-Based Lessons Learned for Enhanced Organizational Innovation and Change
Susan McIntyre, Kimiz Dalkir, Perry Paul, Irene C. Kitimbo. © 2015. 323 pages.
"Lessons Learned" is a knowledge management approach for organizational learning and improved performance and productivity. However beneficial this approach is, few organizations...
Measuring Intangible Assets: Assessing the Impact of Knowledge Management in the S&T Fight against Terrorism
Measuring Intangible Assets: Assessing the Impact of Knowledge Management in the S&T Fight against Terrorism
Kimiz Dalkir, Susan McIntyre. © 2011. 21 pages.
At present, there are no standards for assessing the value of intangible assets or intellectual capital. Historically, a number of frameworks have evolved, each with a different...
Creating and Sustaining Meta Organizational Memory: A Case Study
Creating and Sustaining Meta Organizational Memory: A Case Study
Susan G. McIntyre. © 2009. 17 pages.
The case study of the Chemical, Biological, Radiological-Nuclear, and Explosives (CBRNE) Research and Technology Initiative (CRTI), a Canadian government meta-organizational...