Skhumbuzo Gcabashe

Skhumbuzo Gcabashe holds a Diploma and Bachelor of Technology in Public Administration and is currently doing a PhD in Public administration at the Durban University of Technology in Durban campus. His research interests include Service delivery, Governance and Public Policy. He is a member of the South African Association in Public Administration and Management.

Publications

The Application of Serviqual Tool to Improve Client Satisfaction in a Health Facility: Service Quality in a Health Center
The Application of Serviqual Tool to Improve Client Satisfaction in a Health Facility: Service Quality in a Health Center
Skhumbuzo Gcabashe, Noluthando Shirley Matsiliza. © 2023. 24 pages.
The use of SERVQUAL as a tool to measure service quality in healthcare facilities is a giant step towards effectiveness and efficiency in health management and in public affairs....